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Find the solution for your needs with our Find My Solutions ToolAustralia for UNHCR found an experienced and qualified Mailroom partner in TIMG.
Through the generosity of thousands of caring Australians, Australia for UNHCR helps the UN Refugee Agency (UNHCR) reach millions of vulnerable people each year. So, when engaged to deliver a Digital Mailroom solution, we were honoured to be supporting the vital work of UNHCR.
Australia for UNHCR found an experienced and qualified Mailroom partner in TIMG.
Australia for UNHCR was established in 2000 to support the work of the United Nations High Commissioner for Refugees (UNHCR). Australia for UNHCR unites caring Australians – individuals, community groups and businesses – to support people fleeing conflict, disaster and persecution through fundraising for refugee protection, emergency aid and long term support.
The Challenge
Australia for UNHCR relies on support from their valued donors to continue their work, receiving a large amount of correspondence and donations daily. They needed an experienced and qualified mail room partner to assist with their requirements. They sought a provider that could collect, scan, and provide digital versions of their mail daily, as well as offer secure storage and destruction of items as well as daily reports essential for reconciliation.
Security, accuracy and reliability were key drivers in selecting a partner, and it was essential that the provider be accredited for Information Management services, including PCI DSS compliance.
After a rigorous selection process, Australia for UNHCR chose TIMG.
The Solution
TIMG Digital Mailroom for Australia for UNHCR
Australia for UNHCR entrusted TIMG with their Digital Mailroom services due to our proven expertise, unwavering commitment to security, and ability to provide flexible, tailored solutions. TIMG’s approach ensures that Australia for UNHCR’s daily operations are supported with scalable collection services, secure cheque deposit handling, and meticulous storage of all incoming mail at our secure facilities, allowing for swift retrieval when necessary.
By partnering with TIMG, Australia for UNHCR has streamlined its mailroom operations, enabling staff to dedicate their time to mission-critical activities. Our team brings professionalism that delivers consistent results, reinforcing trust and reliability at every step.
Through this partnership, Australia for UNHCR has adopted a proper Digital Mailroom solution that prioritises information security and governance. In today’s digital landscape, where safeguarding sensitive data is vital, TIMG successfully offers a seamless integration of secure digital solutions. These solutions not only enhance operational efficiency but also ensures the protection of personal information.
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“From the outset, when we were scouting for a new mailroom provider, Fiona at TIMG was responsive and sensitive to our requirements as a not for profit organisation, ensuring, through timely uploading of correspondence, and management of cheque donations, that we were able to maintain our high standards and KPIs in responding to our valued donors. TIMG worked closely with our team to ensure the seamless transition of our daily mailroom operations, especially as this coincided with a period of high appeal activity.”
Kate Walton,
Australia for UNHCR
Kate Walton
“TIMG have been responsive in managing additional direct mail activity such as a recent donor survey, ensuring secure and timely collection and collation of responses. We are very pleased with the services that TIMG provide, and look forward to collaborating into the future.”
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