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From the moment a document is created to when it reaches the end of its legal retention period, TIMG offers full document lifecycle management. We ensure your records are securely stored, securely handled, and responsibly disposed of in line with all relevant legal and regulatory mandates. With TIMG providing both efficiency and compliance, you can trust that your records and information are in safe hands.
HOW CAN WE HELP?
Secure Records Management and Document Storage Services
Let us help you manage the lifecycle of your business data — securely, efficiently, and in compliance with Australian standards. TIMG Archive experts can assist with the transition from physical to digital storage.
CLIENT REACH
Trusted by 15,000+ organisations
across Australia and New Zealand for more than 20 years.
| 6.5M+
Archive boxes in storage
| 3.6M+
Active files in storage
| 13M+
Files scanned yearly
| 12.5TB
Electronic files processed
RANGE OF SOLUTIONS
Document storage options to organise and protect your information
RECORDS MANAGEMENT BY INDUSTRY
Industry Specific Document Storage Solutions
TRUSTED SERVICE PROVIDER
Good Information Management is impossible without good security
At TIMG, quality, security and environment are our top priorities, and we adhere to strict policies in these areas. We regularly undergo external audits and internal tests to ensure our compliance. You can trust our archive specialists with your documents and records.
CUSTOMERS STORIES
Hear from our clients
As problem solvers, we listen to our clients and implement meaningful solutions to help them navigate the fast-paced technology-driven business world. Hear what HopgoodGanim Lawyers and Baily Nelson had to say about utilising TIMG’s records management services.
RECORDS AND INFORMATION MANAGEMENT PRACTITIONERS
Bronze Industry Partner RIMPA Global
“We are delighted to have TIMG join our roster of Bronze Industry Partners. We want to express our gratitude for their participation and support. Their involvement underscores a shared commitment to advancing the practices and standards of information management. We look forward to a fruitful collaboration that benefits our members and the wider community.”
BENEFITS OF TIMG RECORDS MANAGEMENT SERVICES
We can improve your information governance strategy with our end-to-end management of your onsite and offsite documents.
Compliance and Standards
To guarantee the highest quality and security, TIMG adheres to the strictest information management standards both in Australia and globally. Our operations are certified and follow best industry practices.
Information Governance
Improve your information governance strategy by including secure offsite information and data storage. Proper protection will mitigate risk and potential reputational damage.
End-to-end Solutions
We offer fully-managed digital transformation solutions for our document storage clients looking to convert hard-copy records into digital formats for ease of use, storage and access.
Reliable Service
We provide fast and reliable services to all metro sites across Australia. No matter the time or day, we promise to complete any urgent request according to agreed SLAs – 24/7, 365 days a year.
TALK TO THE EXPERTS
Expert Guidance for a Smooth Digital Document Transition
Moving from physical to digital document management can sometimes feel like a monumental task. This is where professional consultancy is invaluable in navigating this shift effectively. Engaging an accredited and trusted company like TIMG to guide you through complexities, will ensure a smooth transition and adherence to best practices. Our experienced consultants will bring their knowledge of compliance and risk management. With a focus on information governance, they will ensure your digital framework aligns with organisational needs while protecting data security and efficiency.
| Professional guidance enables organisations to streamline processes, improve productivity, and achieve long-term, sustainable document lifecycle management.
FILING AND ARCHIVE PRODUCTS
A range of Archive and Filing products for Records Management
FAQs
Frequently asked questions about TIMG Records Management Services
Yes, we can manage your project! We are a specialist single source partner – we DO NOT employ the services of sub-contractors. Instead, we will take responsibility for all logistics, digitisation, data extraction and delivery as a managed service. Our comprehensive experience in this arena is unmatched in the Information Management sector.
Possibly, yes – however, it is important to note that with the new privacy legislation in place, organisations that do use self-storage facilities, may not be fulfilling their legal obligations. We are happy to look at all options and come up with the best value proposition for our customers.
Yes. In July 2006, Freightways Limited (FRE), our parent company based in New Zealand, acquired the Australian information management firm, DataBank Technologies Pty Ltd (DataBank).
Subsequently, within that year, a rebranding initiative was undertaken, and we were renamed as TIMG (The Information Management Group). It is worth noting that this transition was seamless for DataBank’s clients, with no disruption to service operations, ensuring business continuity for all existing clients. In 2007, we introduced Archive Security as a pre-paid storage service and Archive Security clients automatically became TIMG clients. Similarly, FileSaver clients became TIMG clients with the acquisition of FileSaver back in 2011. For more information on our evolution as a business, watch this short video.
To retrieve a physical file or archive box from TIMG storage, you can either call your local Operations team or use the secure online portal to log into your TIMG account and submit a pickup or delivery request through Coalesce, our custom DMS. Additionally, our Scan-on-Demand service allows us to scan and upload a digital copy of your requested document directly to your Coalesce customer account, providing a time-efficient solution while maintaining the security and accessibility of your records.
Scanning can take place either off site (at a TIMG facility) or on site. While our facility is highly secure, if your business policies demand that documents cannot leave your premises, our scanning operator(s) can bring the equipment to you and scan from your offices.
At TIMG we have invested heavily in our compliance and accreditations. All TIMG’s operations are certified and compliant with the highest Australian and international information management standards. Visit the TIMG Accreditations & Standards page for a full overview of all of our Compliance and Accreditation standards.