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Find the solution for your needs with our Find My Solutions ToolDocument and Records Storage
Secure and efficient off-site storage solutions for your physical files and document boxes. Matched with our advanced yet user-friendly software, you can access your complete inventory online to easily catalogue, retrieve, digitise and destroy your documents on demand.
SECURE OFFSITE DOCUMENT STORAGE
Secure Offsite Document and Records Storage Solutions
Records managers may feel overwhelmed managing dormant archive boxes while transitioning from physical to digital records. Our expertise lies in secure end-to-end document management and storage solutions. We help organisations streamline and future-proof their information governance strategies, ensuring compliance with relevant storage and records retention policies across Australia.
| Streamline your operations and eliminate the hassles as we expertly collect, track, store, manage and deliver your documents.
DOCUMENT ARCHIVE STORAGE
Efficient and secure document storage options for your business needs
Document Storage
Ideal for closed matters or inactive files needing to be stored in accordance with legal obligations.
TRUSTED SERVICE PROVIDER
Good Information Management is impossible without good security
At TIMG, quality, security and environment are our top priorities, and we adhere to strict policies in these areas. We regularly undergo external audits and internal tests to ensure our compliance. You can trust us with your important documents and records.
BENEFITS OF TIMG DOCUMENT ARCHIVE STORAGE
Secure Storage and Transport of your Documents
Cataloguing and Culling
Proper cataloguing ensures records are easily searchable and accessible. Once you know what you have, culling will help you eliminate outdated and unnecessary records – saving you time and money.
Urgent retrieval and delivery
Have the confidence that you can access your TIMG offsite records holding any time – day or night. All urgent requests are carried out according to agreed SLAs – 24/7, 365 days a year.
Professional Sentencing
Our sentencing service ensures that your records are retained according to your compliance and business obligations. We remove the guess work and ensure effective lifecycle management of your records.
Easy Access
Coalesce, our advanced Document Management software, offers secure online access to your storage inventory. Our online portal ensures your documents are always at your fingertips.
OPEN SHELF RECORDS STORAGE
Active File storage: secure, fast and reliable access
Active file (loose file/open file) storage stands as the quintessential choice for maintaining a comprehensive audit trail of individual files. Specifically tailored for Hospitals and Law Firms, this system excels in delivering high-frequency and swift file retrievals. Each file is meticulously barcoded, tracked, and stored on its own, ensuring a streamlined process that negates the need for box storage.
Cost-effective Handling Fees
Enjoy lower handling fees for individual file retrieval vs box retrieval fees.
Storage Made Easy
We supply transport tubs, eliminating the expense of archive cartons.
Security Clearance
Our service staff are all Federal police-checked and security cleared.
Online DMS
Use our online file culling tool to barcode and lodge new files into storage.
VAULT DOCUMENT STORAGE
Secure Vault Storage for your critical documents
Secure vault storage is crucial for safeguarding critically important documents such as wills, deeds, legal documents, and other vital records. Our vaults and facilities are equipped with 24-hour CCTV surveillance, climate-controlled environments, and restricted access to ensure protection against theft, damage, and unauthorised access. Additionally, we emphasise robust information governance practices to maintain the highest standards of security and compliance.
| With a trusted, accredited provider like TIMG, you can be assured your important information is securely stored and protected.
CUSTOMERS STORIES
Hear from our clients
As problem solvers, we listen to our clients and implement meaningful solutions to help them navigate the fast-paced technology-driven business world. Hear what HopgoodGanim Lawyers and Baily Nelson had to say about utilising TIMG’s records management services.
TIMG’s document and records storage solution step-by-step
Barcodes for boxes/files supplied
TIMG provides unique barcode stickers for easy identification of files or boxes in storage via our secure online client portal.
Documents/Boxes collected
We collect your documents/boxes using our satellite-tracked TIMG fleet, ensuring secure transport without third-party couriers.
Files catalogued
Your files and boxes are catalogued in Coalesce, our Document Management Software, following your naming conventions for easy identification.
SOFTWARE TO MANAGE YOUR INVENTORY
Easily search your document inventory and know where your records are at all times
Coalesce™ is our exclusive software that enables you to manage, report and bill your assets with ease. You can access Coalesce™ for free and securely through our online portal as our valued client. Coalesce™ allows you to search, track and report on your offsite assets that are stored with TIMG. These assets include files, records archives, document storage boxes and other high value media items.
| An efficient asset management system like Coalesce™ promotes better overall Information Management.
READ ANY BARCODE
If there is an existing barcode attached to a record or document storage box, our software will still read it and include it in your inventory making any transition seamless, efficient and fast. To ensure easy identification and tracking, we assign unique barcodes to all client assets once in our custody.
BATCH SELECT
Quickly identify and retrieve bulk or batch media lists, barcodes and descriptions. You can import theses into Coalesce™ using a file selection wizard. This process allows you to easily access the data you need without wasting time.
FULLY TRACK AND AUDIT
Coalesce™ allows users to perform searches by selecting multiple search criteria and adding restrictions. Perform highly specific searches while maintaining a permanent record of every physical transfer of assets.
VIEW HISTORY
Track the handling history of every record or storage box movement in and out of our facilities. You can access all of these details including user name, location and time of each action. By doing this, you can monitor your storage holding more effectively.
RECORDS AND INFORMATION MANAGEMENT PRACTITIONERS
Bronze Industry Partner RIMPA Global
“We are delighted to have TIMG join our roster of Bronze Industry Partners. We want to express our gratitude for their participation and support. Their involvement underscores a shared commitment to advancing the practices and standards of information management. We look forward to a fruitful collaboration that benefits our members and the wider community.”
FAQs
Some frequently asked questions about TIMG Off-site Document and Records Storage.
Firstly, our people. Our delivery teams are fully trained in security and customer service. Secondly, information management is what we do. Your records are safe with TIMG and your records are handled by professionals. We are not a courier company, so records do not travel with general freight and they are secure throughout the transportation chain. Thirdly, our systems and bespoke software, gives us the ability to deliver robust performance every time and help streamline your archiving activities. Lastly, we are constantly improving and making sure we offer the most up-to-date solutions for any of your records management requirements.
Possibly, yes – however, it is important to note that with the new privacy legislation in place, organisations that do use self-storage facilities, may not be fulfilling their legal obligations. We are happy to look at all options and come up with the best value proposition for our customers.
Not at all. Our software is able to handle any existing barcode. We simply import the data and scan away under the existing barcode. This makes any transition seamless, efficient and fast.
We use our own fleet of satellite tracked vehicles for security reasons. Each vehicle is also climate-controlled. We are not a courier company, so records do not travel with general freight; they are secure through the transportation chain.
To retrieve a physical file or archive box from TIMG storage, you can either call your local Operations team or use the secure online portal to log into your TIMG account and submit a pickup or delivery request through Coalesce, our custom DMS. Additionally, our Scan-on-Demand service allows us to scan and upload a digital copy of your requested document directly to your Coalesce customer account, providing a time-efficient solution while maintaining the security and accessibility of your records.
In July 2006, Freightways Limited (FRE), our parent company based in New Zealand, acquired the Australian information management firm, DataBank Technologies Pty Ltd (DataBank). Subsequently, within that year, a rebranding initiative was undertaken, and we were renamed as TIMG (The Information Management Group). It is worth noting that this transition was seamless for DataBank’s clients, with no disruption to service operations, ensuring business continuity for all existing clients. In 2007, we introduced Archive Security as a pre-paid storage service and Archive Security clients automatically became TIMG clients. Similarly, FileSaver clients became TIMG clients with the acquisition of FileSaver back in 2011. For more information on our evolution as a business, watch this short video.
